1. Work Requests Initiating a work request is one method of identifying work. Once a work request is submitted it must be reviewed, validated and approved before it becomes an actual work order ready to be planned. If the work request process is performing well, the validation and approval/rejection of work requests should occur promptly. A suggested measure for the work request process is:
♦ The percentage of work requests remaining in “Request” status for less than 5 days, over a specified time period (for example the last 30 days). The world class maintenance expectation is that most work (>80%) requests would be reviewed and validated within a maximum of 5 days. Work requests rely on the random identification of problems or potential problems and bringing them to the attention of maintenance to address them. In a world class organization, work identification is not left to chance.
♦ The percentage of work requests remaining in “Request” status for less than 5 days, over a specified time period (for example the last 30 days). The world class maintenance expectation is that most work (>80%) requests would be reviewed and validated within a maximum of 5 days. Work requests rely on the random identification of problems or potential problems and bringing them to the attention of maintenance to address them. In a world class organization, work identification is not left to chance.
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